PLEASE NOTE: All wine orders must be received and signed for by individuals 21 years of age or older.

If you have any questions regarding orders or shipping, please contact us:
by standard mail: 235-D East Main Street, Lincolnton NC 28092

by phone: 704-240-9899(between 11am and 5:00pm EST

by email: Carolyn@southerncharmwinery.com
kim@southerncharmwinery.com

SHIPPING INFORMATION

Southern Charm Winery will make every effort to ship your order within 2 business days of receipt of order (excluding Mondays). NOTE: Please refer to "Warm Weather Shipping Policy" for exceptions. You will be notified via email if there is any delay in shipping your order. Standard UPS delivery times apply; tracking information will be emailed from UPS once your order ships from Southern Charm Winery.

Out-of-State Shipments: Southern Charm Winery does collect NC sales tax for all shipments since the sales is from a NC merchant.

For wine shipments outside of UPS shipping zones 1, 2 or 3: Additional handling may be required to preserve the integrity of the wine during transit. You will be contacted prior to fulfilling order if this is applicable.



DAMAGED PRODUCT POLICIES

If you receive products that are damaged during transit, you must file a claim with UPS within 48 hours of receiving damaged product and notify Southern Charm Winery of pending claim. Please keep damaged boxes and products in the event UPS requires them as part of the claim process. Products will be replaced once UPS has fulfilled the claim.



REFUND/RETURNS AND CANCELLATION POLICIES

Once orders are submitted, they cannot be canceled or modified.

Due to the nature of our product, Southern Charm Winery cannot process refunds.



WARM WEATHER SHIPPING POLICY

Effective June 1 through September 30:

Wine will be shipped only to addresses within NC and SC during these months. Shipments can be made to addresses outside NC and SC if upgraded to UPS Next Day (additional charges will apply).

Wine will ship Tuesday, Wednesday or Thursday only to prevent wine from remaining in a warehouse over a weekend.

It is strongly recommended that wine be shipped to a business address to ensure prompt delivery and that no packages are left outside.

There will be an additional $7 charge for all wine shipments during warm weather months.

We at Southern Charm Winery remain committed to always providing a quality wine to you. Thank you for your understanding and we appreciate your continued business.